Q1: The product I want is out of stock! When will it be available?

A1: When an item is out of stock it generally takes from two weeks to a month for it return on the site. If the “Buy Now” button is no longer next to your product that means it is out of stock. When the button reappears, that shows the item is available again. If it seems that the product has been unavailable for a long time, there’s a possibility that it has been discontinued. Please feel free to contact us to verify if that is the case. For the most part, when our bags are out of stock it means we have run out of a certain material that we need in order to manufacture the bags to be exactly like the authentic ones. Instead of cutting corners, we wait until we appropriate materials to make an identical copy of the original. Until we have the exact supplies we need, a design will remain unavailable.

Q2: When I phoned, the line was busy!

A2:We’ve quickly grown into a large company, and as such we only have one toll-free line!  If we are on the line with another customer, or out of the office, our voice messaging service will answer your call. Please feel free to leave us a message.  We will contact you during our business hours (8am—4pm EST). In addition to phone services, we offer live chat, which you can access through a link on the left side of our homepage. You can also reach us via e-mail at basic@replicasupport.info. In your e-mail, include the time of your inquiry and a telephone number we can reach you at, and our customer support will contact you as soon as possible

Q3: What is the pay out for affiliates•  

A3: We pay a 20% commission on every sale an affiliate brings us. Once you sign up, you will be given access to a back end system, where you will be able to monitor the money your sales and clicks bring you.

Q4: How can I sign up?

A4: Visit our affiliate’s page and click on the sign up link, then give us your details.  A user name and password will be sent to you immediately.

Q5: When will I be paid?

A5: We pay out on the 15th of ever month, as long as your payment is above $200. If it does not reach that quota, your income will be added to the next month’s payment until it reaches $200. The bank wire requires a $40 fee, which will be shared by the merchant and affiliate. .

Q6: How does your Drop Shipping program work•  

A6:Drop Shipping is for resellers who wish to use us as their supplier. In short, the program allows the reseller to order our items one at a time, pay only wholesale price. There is a Drop Shipping fee that ranges from $15-$30, which allows us to ship a quality product straight to your customer’s door, through guaranteed express delivery. This program allows you to focus your efforts into making sales, while avoiding the hassle, the time investment, and the expense of manufacturing, supplying and shipping. To boot, your customers will never need to know that their bags came from a third party.

Please visit our Drop Shipping page for further details about methods of payment and how the partnership works.

Q7: What are your guarantees•  

A7:We have complete confidence in the quality of our merchandise and guarantee your 100% satisfaction. In the event that you are dissatisfied with your purchase, simply return it by courier for a hassle-free total refund. For full refund, you must return your product(s), new and unworn, within seven days of receipt. The return shipping cost is the customer's responsibility. You must also provide us with a tracking number before a replacement or refund can be issued. We do not issue a re-stocking fee. We are here to help: if you have any questions about returns you can contact us anytime.

Q8: Do you guarantee shipment through customs?

A8: We guarantee that our product will be shipped through customs and straight to your door! This guarantee includes that our shipping will take only 7-10 days worldwide. We avoid customs seizure and import/insurance fees by specially packaging our products and marking then with a low value. In the rare case of customs seizure we will re-ship your order immediately, at our expense. Our methods have proved that 99% of our customers receive their package with no hassles or import fees.

Q9: How can I return my bag(s) for a refund or exchange•  

A9: To have a return request processed you will simply need to send us an e-mail with the details of your order and the products you would like to return. In order for us to process a replacement or refund you will have to return the products you received at your own expense and provide us with a tracking number for the return package. We do not charge a restocking fee.

Q10: How do I make sure that your shipping guarantee works?

A10: We only use express shipping that is a week to 10 days long and delivery is guaranteed. We can guarantee you that 99% of our shipments get to their destination with no problems from customs. We avoid custom charges by shipping all our items marked at very low value and use special packaging to avoid customs hassle. If however your item is stopped and investigated by customs we will ship another one immediately at no charge to you.

Q11: What payment methods do you accept•  

A11: We accept Visa, MasterCard and Western Union. To read more about Western Union visit: www.westernunion.com

Q12: How close are your bags to the authentic ones•  

A12: The quality of our bags is our highest priority. We insist on only manufacturing a design after we have studied the original product for its exact make-up: from its distinct markings to the materials it’s made up of. We manufacture our own replicas exclusively, so that we can oversee the production of each and every item. All of our handbags are thoroughly inspected before shipping to ensure superior quality standards. Each and every one of our handbags are made with the exact materials as the originals; they are identical right down to the serial number embossed on the interior of the bag. Every bag comes complete with all the correct accessories included in the original item, including brand tags, dust bags, alternate straps, etc. The photographs available on our site are of a random sampling from our own stock. This means that the bag you receive will be exactly the same as the one you saw in the picture.

Q13: Are your bags real leather•  

A13: All our designs follow the exact specification used by the original designers. If the bags are meant to be leather, they will be. Because we use the same materials as the designers, we’ve included a list of what those components are:

Q14: Do your handbags have proper serial numbers and the right tags•  

A14: Yes. All of our bags are shipped with the same accessories and extras as the authentic handbags, including: serial numbers, date codes, original dust bags, tags, etc.

Q15: Is it possible to buy a sample for wholesale price?

A15: Unfortunately we cannot sell a single bag at a wholesale price. We can, however, suggest that you make your first purchase at retail price. Once you’ve seen our product and are ready to buy more, we will refund the difference from your first purchase on your wholesale order.

- Every single one of our handbags is made with the exact materials of the originals.
- They are identical right down to the serial number embossed on the interior.
- Each bag comes complete with all the correct accessories included in the original item such a brand tags, dust bags, extra straps, etc.
- The photos included on our site are of a random sampling from our own stock. The bag you receive will be identical to the one displayed in the picture.
- Shipping is express worldwide, takes only 7-10 days, and is guaranteed.

Q16: How does eBay reselling work?

A:16 We do not, and would not, sell our products on eBay. As such, we don’t have much information to offer on this subject. That being said, we know that some of our customers resell our handbags using eBay. If you are considering doing the same, we suggest that you simply inform yourself before doing so. For instance, eBay restricts selling non-original items. Clearly, many vendors on eBay choose to lie, although some might disclose the truth via e-mail before completing the sale.

Q17: Can I use your pictures on my site•  

A17: No, sorry! As you can imagine, the accuracy and authenticity of our photos is a key aspect of our customers deciding to purchase from us. If we were to offer our photos to other sites, it would call to question the authenticity of our pictures. Every single one of our pictures is of our own exclusively manufactured product. We recommend taking photos of your own products—it is well worth it in terms of building customer trust.

Q18: How do your wholesale deals work?

Q18: Our Wholesale Deals
We offer 40% wholesale discount for all $800 or more orders. In order to receive our wholesale discounts, simply purchase for $800 or more and the discount will be automatically calculated. Our free express shipping still applies to wholesale orders. We ship worldwide. No matter where you are, your order will arrive within 10 business days.

Our Deal Prices
We are also pleased to offer some terrific deals:

- Buy 2 or more Items and receive a 15% discount on the second and each next item.

Q19: Your shipping is WORLDWIDE. Is there any place you can’t ship to•  

A19: Currently we cannot ship to Asia, due a high volume of customs seizures. We are unwilling to risk this because of our “guaranteed delivery” policy. We sincerely apologize for the temporary inconvenience, and look forward to being able to offer our Asian customers shipping again in the future.

Q20: How much does shipping cost?

A20: We offer free shipping to North America, Europe, and Australia. Our customers in Africa & South America pay $50 for a retail order and $25 per bag for wholesale orders.

Q21: How long does it take to ship•  

A21: Shipping takes from 7 to 10 days for anywhere in the world. We will provide you with a tracking number within 48 hours of your order, so that you can track the progress of your shipment online. Please be advised that there is a delay of up to 5 days before the shipping company updates the information on their website. If you are away from home at the time of delivery, a notice will be left on your door, and the package will be available for pickup at your nearest post office. Shipping is Guaranteed.

Q22: Why doesn’t my tracking number work•  

A22: Because we ship our products out of Guan Zhou, China, it usually takes 4-5 days before the package is relayed by Chinese courier to your country’s courier. As a result, tracking is impossible for the first 4-5 days. Once the product arrives in your country, you will be able to track it. To find out which website you should track your package with, visit: www.postoffice.com, or consult the instructions we included in our e-mail with the tracking number. If you experience any difficulties, please do not hesitate to contact us.

Q23: Do I have to pay any Import taxes•  

A23: To avoid incurring import taxes our goods are shipped with a low value marking ($50 per box). Since most countries do not charge import tax on low value imports such as this, our customers are almost never asked to pay duties. In the very rare case that this does happen, the customer is responsible for the charges, but 99% of our customers are not charged any duties.

Q24: Can I have my order shipped to a P.O Box•  

A24: No, unfortunately not. Because we deliver by courier to your door, shipments can only be made to the address registered to the credit card you paid with. Upon receipt of the product, an adult must be available to sign for the package, and so it is impossible for us to ship to P.O Boxes.